In these unprecedented times, the safety and well-being of our patients, community, and healthcare providers our priorities.
Please know the information on this site could change at any time as developments occur and new information becomes available.
A Message from our CEO
Updates to Visitor Policy (effective June 10, 2020)
We continue to take extra precautions for the safety our patients and staff. We are changing our visitor policy to now allow for one visitor per patient for non-COVID-positive patients. For COVID-positive patients, please check with the patient’s care team. Also allowed is one visitor accompanying a patient coming to our hospitals for an outpatient procedure or screening. All visitors will be screened for symptoms and will follow all safety protocols in place.
Hospital visitor hours:
- Adult inpatient: 10 a.m. to noon and 5 p.m. to 7 p.m. daily
- Special Care Nursery: No hour limitation for parents/guardians
As we have been doing throughout the pandemic, exceptions to the visitor policy will be made if can be done so safely, such as for end-of-life care, in coordination with patients’ care teams.
Learn more about what we are doing to deliver quality care safely and ensure that you are Safe with Us.
If you are experiencing any of the following symptoms, please contact your primary care provider:
- Have a fever about 100.4 within the past 24 hours
- Have a cough
- Have shortness of breath
Additionally, the CDC recommends the following:
- Mildly ill patients should be encouraged to stay home and contact their primary care provider by phone for guidance on clinical care.
- Patients who have severe symptoms such as difficulty breathing should seek care immediately.
- Older patients and individuals who have underlying medical conditions or are immunocompromised should contact their physicians early in the course of mild illness.
Telemedicine Now Available
Many of our providers are pleased to offer the convenience of telemedicine, by phone call or video chat, for non-urgent appointments.
If you have any concerns or questions about COVID-19, please contact your provider’s office for further guidance.
How to Protect Yourself
- Rigorous and frequent hand-washing lasting more than 20 seconds
- Avoid touching face, eyes, nose and mouth
- Adhere to social distancing maintaining a 6-foot distance from others
- Cover your mouth and nose with a cloth face cover when around others
Patients who have severe symptoms such as difficulty breathing should seek care immediately.
Learn about your protections during COVID-19, including publications in multiple languages from the Attorney General’s Office.
Don’t Delay Care
We are here and prepared to care for all your needs safely.
Urgent Care in Reading Temporarily Closed
Please be advised that our Urgent Care in Reading will be temporarily suspending services as of 7 p.m. on March 16, 2020, until further notice.
Our urgent care is staffed by the same highly skilled providers that treat patients at the MelroseWakefield Hospital Emergency Department. With the increased volume at the hospital, our clinical leadership made the decision to redeploy those providers to the emergency department.
For urgent care services, please visit Urgent Care at Lawrence Memorial Hospital in Medford, located at 170 Governors Avenue. Open from 7 a.m.-11 p.m. every day and for your convenience, you can reserve a spot online at melrosewakefield.org/urgent.
Community Help Project
MelroseWakefield Healthcare is grateful for the overwhelming outreach by our community friends, businesses, schools, families and colleagues who have asked how can they help and support our healthcare providers during this time.
Our hospitals are in need of supplies to manage anticipated increased patient needs. If you are in a position to donate any of the following, it is greatly appreciated. We can provide you with an in-kind donation form.
Additional Resources to Help You During this Time
To help you during these unprecedented times, we have compiled these links from trusted resources to keep you informed.
General Information on COVID-19
- Coronavirus (COVID-19) and Frequently Asked Questions from CDC.gov
- Information on the Outbreak of Coronavirus Disease 2019 (COVID-19) from Mass.gov
Helping Children Cope and How to Talk to Them About COVID-19
- Helping children cope from CDC.gov
- How to prepare with children from CDC.gov
- Understanding Coronavirus from KidsHealth.org
- Talking to children about coronavirus from the American Academy of Child and Adolescent Psychiatry
- Tips For Social Distancing, Quarantine, And Isolation During An Infectious Disease Outbreak from Substance Abuse and Mental Health Services Administration
- Emotional Wellbeing During the COVID-19 Outbreak from Suicide Prevention Lifeline
- Maintaining Emotional Health & Well-Being During the COVID-19 Outbreak from Mass.gov
- Manage stress and anxiety from CDC.gov
If you feel ill, please call your primary care provider for further guidance.