Explaining & Navigating our Financial Assistance Process

We work with individuals with limited incomes and resources to find available options to cover the cost of their care.

The following documents will help explain and assist you in navigating our financial assistance process.

Our complete financial assistance policy and “plain language” summary are available in 8 languages. If you require a document or assistance in a language not listed, interpreter services support is available and will be provided at no cost.

English

Spanish

Haitian Creole

Simplified Chinese

Vietnamese

Portuguese

Italian

Arabic

Financial counseling is available to help you navigate and understand your financial options. To schedule an appointment with a financial counselor, please call 781-338-7111.

Participating Entities

The financial assistance policy applies to the services delivered and billed by MelroseWakefield Healthcare at the following locations:

  1. MelroseWakefield Hospital, 585 Lebanon Street, Melrose, MA 02176
  2. Lawrence Memorial Hospital, 170 Governors Avenue, Medford, MA 02155
  3. Lawrence Memorial Hospital Urgent Care, 170 Governors Avenue, Medford, MA 02155
  4. MelroseWakefield Healthcare Breast Health Center, 41 Montvale Avenue, 4th Floor, Stoneham, MA 02180
  5. Hallmark Health Medical Associates d/b/a Tufts Medical Center Community Care, 101 Main Street, Medford, MA 02155
  6. Lawrence Memorial Hospital Rehabilitation Services, 101 Main Street, Medford, MA 02155, Suites 105 and 106
  7. Lawrence Memorial Medical Services, 101 Main Street, Medford, MA 02155, Suites 113, 114, and 116
  8. Family Medical Associates, 101 Main Street, Medford, MA 02155, Suites 213, 214, and 215
  9. Community Counseling Center at Malden Family Health Center, 178 Savin Street, 2nd Floor, Malden, MA 02148
  10. Community Counseling Services, Suite 112, 101 Main Street, Medford, MA 02155
  11. MelroseWakefield Imaging, 830 Main Street, 3rd Floor, Melrose, MA 02176
  12. MelroseWakefield Radiation Oncology & MRI, 48 Montvale Avenue, Stoneham, MA 02180
  13. Hallmark Health Medical Center, 30 Newcrossing Road, Reading, MA 01867
  14. Reading Urgent Care, 30 Newcrossing Road, Reading, MA 01867
  15. MelroseWakefield Rehabilitation Services, 888 Main Street, Wakefield, MA 01880

Non-Participating Entities

Each of these providers or provider groups deliver services at a hospital location, however, their bills and charges are not covered under the MelroseWakefield Healthcare financial assistance policy.

The MelroseWakefield Healthcare financial assistance policy excludes services delivered and billed by the following entities associated with MelroseWakefield Healthcare:

  1. Hallmark Health Medical Associates d/b/a Tufts Medical Center Community Care
  2. Hallmark Pathology, P.C.
  3. Hallmark Imaging Associates, P.C.
  4. Departments where a patient may be seen by a provider not covered by the financial assistance policy are: Cardiology, Endocrinology, Gastroenterology, Radiology/Hematology/Oncology, Infectious Disease, Internal Medicine, OB-GYN Care, Nephrology, Podiatry, Pulmonary, Rheumatology, Sleep Medicine, Surgery, Urology, Wound Care
  5. Hallmark Health Emergency Physicians, Inc.
    a. Providers in the Emergency Department located at MelroseWakefield Hospital at 585 Lebanon Street, Melrose, MA 02176.
    b. Providers at Urgent Care located at 170 Governors Avenue, Medford, MA 02155 and 30 Newcrossing Road, Reading, MA 01867.
  6. Hospital Medicine Associates (Team Health)
    a. MelroseWakefield Hospital at 585 Lebanon Street, Melrose, MA 02176
  7. Mystic Medical Group, including Dr. Weinstein
  8. UMS New England Lithotripsy
  9. Middlesex Cardiology Associates, Inc.
  10. Tufts Medical Center Physicians Organization, Inc. (f/k/a New England Health Care Foundation, Inc.)
  11. Eliot
  12. Pediatrix
  13. Regional Home Care

All physicians and physician organizations associated with MelroseWakefield Healthcare including the providers set forth above are encouraged, but not required, to follow the financial assistance policy of MelroseWakefield Healthcare.

Last updated August 1, 2019