Making Healthcare Accessible
We provide interpreter services for limited English proficiency patients, as well as, deaf or hard of hearing patients.
Interpreter service may be used within any of our facilities and hospital-based physician practices.
We have in-person, video call and telephone interpreters available in over 150 languages, speak with your physician’s office if you are in need of an interpreter for a doctor’s visit or test within our facilities.
We recommend that family and friends are not interpreters during medical appointments for privacy purposes. Minors (those under the age of 18) are not allowed to interpret.
We provide interpreter services for all patients and their families that have limited English proficiency or are hard of hearing or deaf. Here are some of the languages we provide interpreter services for:
- American Sign Language
- Haitian Creole
Every effort will be made to obtain an interpreter. There are three ways we offer interpreter services: in-person, via video call and via telephone.
TTY/TTD Telephone Services
- Lawrence Memorial Hospital: 781-306-6681 (TTY/TTD)
- MelroseWakefield Hospital: 781-979-3334 (TTY/TTD)
MassRelay offers a 24/7 service enabling hearing people or people who do not have access to a TTY to communicate with deaf/hard-of-hearing people using a TTY. A relay operator acts as a go-between for a TTY user and a standard telephone user. This allows the deaf or hard of hearing person call anywhere within MelroseWakefield Healthcare.
Dial 711 and a MassRelay operator will answer the call. This service is available in Massachusetts only. 711 calls are answered first by voice then TTY.