Share Your Experiences
We care about your care and experiences with our staff and at our facilities.
We appreciate your feedback about MelroseWakefield Healthcare including MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford and Tufts Medical Center Community Care.
Feedback About Your Care
We encourage you to contact us, the Massachusetts Department of Public Health or Joint Commission with any comments. Contact information for:
- our patient satisfaction facilitator is available at 781-979-3021 to discuss your care and any concerns regarding your care
- our safety hotline at 781-979-3040 for any safety concerns
- the Massachusetts Department of Public Health at 617-753-8000
- the Joint Commission’s Office Quality Monitoring at 800-994-6610 or email patientsafetyreport@jointcommission.org
If you wish to reach a member of our executive leadership team with a comment or concern, please email administration@melrosewakefield.org.
Recognize Staff
We love it when our patients recognize a staff member for an exceptional experience. We’ll be sure to share the nomination with the staff member, their supervisor and leadership.
Way to Go Recognition
Recognize someone for providing you excellent care. Nominations can be submitted by patients, families, colleagues, physicians and other staff.
DAISY Award for Extraordinary Nursing
The DAISY award is focused on the compassionate care and memorable moments nurses provide their patients and great clinical skill. Nominations can be submitted by patients, families, colleagues, physicians and other staff.
