Important Information for Visitors
Visitors are valued and play a key role in a loved one’s healing process.
Updates to Visitor Policy (effective June 10, 2020)
We continue to take extra precautions for the safety our patients and staff. We are changing our visitor policy to now allow for one visitor per patient for non-COVID-positive patients. For COVID-positive patients, please check with the patient’s care team. Also allowed is one visitor accompanying a patient coming to our hospitals for an outpatient procedure or screening. All visitors will be screened for symptoms and will follow all safety protocols in place.
Hospital visitor hours:
- Adult inpatient: 10 a.m. to noon and 5 p.m. to 7 p.m. daily
- Special Care Nursery: No hour limitation for parents/guardians
As we have been doing throughout the pandemic, exceptions to the visitor policy will be made if can be done so safely, such as for end-of-life care, in coordination with patients’ care teams.
Learn more about what we are doing to deliver quality care safely and ensure that you are Safe with Us.
Free parking is available at our hospitals. For our visitor’s safety, our parking lots are patrolled by security personnel around the clock. If you have any questions about where to park or need assistance finding a space, ask the on-duty security person or the receptionist in the main lobby.
We also offer complimentary valet parking Monday through Friday to all of our visitors at MelroseWakefield Hospital.
Thank you for respecting that all our facilities and campuses are tobacco-free.
Latex Balloon Policy
No arrangements or bouquets that contain latex balloons will be accepted. Because the latex proteins become airborne when one of these balloons pops, it could predispose anyone in the vicinity to a potentially dangerous allergic reaction; for this reason, we will no longer allow latex in our facilities.
Gift Shops (Temporarily Closed)
Our gift shops offer a variety of quality gifts and personal items at a full range of prices including baby clothes, flowers, reading material, snacks, and specialty gifts. Visit either of our locations in the front lobbies of our hospitals.