Important Information for Visitors

Visitors are valued and play a key role in a loved one’s healing process.

Updates to Visitor Policy effective April 20, 2021

We understand the importance for both patients and their loved ones to be able to visit a patient while they are in the hospital. We have recently updated our visiting hours with continued strict safety policies in place including wearing a mask and social distancing. Please visit this site regularly for updates as this information can change. Effective April 20, 2021:

  • Inpatient: Visiting hours are 11 a.m. to 7 p.m., daily, for non-COVID-positive patients. Visiting hours end promptly at 7 p.m. Visitors are asked to please plan time appropriately. In general, the latest a visitor can check-in is 6:30 p.m.

    The number of visitors is limited to one visitor per patient per day.

    For COVID-positive inpatients, care teams will continue to coordinate with the patient and the patient’s family on a case-by-case basis. Please connect with the patient’s care provider before visiting.
  • Outpatient: Outpatients requiring assistance for a clinic visit or procedure will continue to be allowed to have one accompanying support person.
  • Obstetrics: OB patients can continue to have one support person during labor and following delivery. OB patients may also have one accompanying visitor for ultrasound visits.
  • Emergency Department: ED patients are allowed one accompanying support person.
  • Breast Health Center in Stoneham: Breast Health Center patients requiring assistance for a clinic visit are allowed one accompanying support person.

Thank you for your patience and understanding as we work to help keep everyone safe.

This information is updated regularly, but we always suggest calling the units directly for the most up-to-date information.

Learn more about what we are doing to deliver quality care safely and ensure that you are Safe with Us.


Free parking is available at our hospitals. If you have any questions about where to park or need assistance finding a space, ask the on-duty security person or the receptionist in the main lobby.

Valet Parking

Free valet parking is available to patients from 8 a.m. to 4:30 p.m.

Non-smoking Policy

Thank you for respecting that all our facilities and campuses are tobacco-free/smoke-free. Smoking is not permitted anywhere on campus.

Latex Balloon Policy

No arrangements or bouquets that contain latex balloons will be accepted. Because the latex proteins become airborne when one of these balloons pops, it could predispose anyone in the vicinity to a potentially dangerous allergic reaction; for this reason, we will no longer allow latex in our facilities.

Gift Shops (temporarily closed)

Our gift shops are temporarily closed. Please visit this website for updates.

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