Nov 27 Current visitor policy. Please note, masks are required. Read More

Important Information for Visitors

Visitors are valued and play a key role in a loved one’s healing process.

Visitor Policy

We understand the importance for both patients and their loved ones to be able to visit a patient while they are in the hospital. For the safety of our patients, their families and staff, please note the requirements of our visitor policy which include limiting the number of visitors, wearing a mask, and social distancing. Please visit this site regularly for updates as this information can change.

Important information before you visit:

  • Visiting is restricted for COVID-positive patients. Visitors are not permitted at this time. Please contact the patient’s care team for special needs or requests. The use of other means of communicating, such as scheduled phone calls, is encouraged.
  • Visitors are required to wear a mask at all times even if vaccinated.
  • Visitors will continue to be screened for illness upon arrival.
  • Visitors must sign in at the nurses’ station on the patient’s floor before visiting the patient.

Visiting specific patients or care areas:

This information is updated regularly, but we always suggest calling the units directly for the most up-to-date information before you visit.

  • Inpatient (non-COVID patients): Visiting hours are 11 a.m. to 7 p.m., daily.
    • Patients are limited to two visitors per patient.
    • Visiting hours end promptly at 7 p.m. In general, the latest a visitor can check-in is 6:30 p.m.
  • Outpatient: Patients requiring assistance for a clinic visit or procedure are permitted to have one accompanying support person.
  • Obstetrics: Patients can have one support person during labor and following delivery. OB patients may also have one accompanying visitor for ultrasound visits. Please take this into consideration when developing your birthing plan.
  • Emergency Department: Patients are allowed one accompanying support person in the emergency department. Additional accompanying members will be asked to wait in their cars or return home until updates are provided on the status of their patient.
  • Breast Health Center in Stoneham: Patients requiring assistance for a clinic visit are allowed one accompanying support person.
  • Behavioral Health: Visitors must schedule visits in advance. Visitors will be screened, including temperature check, and must show a picture ID.

Thank you for your patience and understanding as we work to help keep everyone safe.

Learn more about what we are doing to deliver quality care safely and ensure that you are Safe with Us.


Free parking is available at our hospitals. If you have any questions about where to park or need assistance finding a space, ask the on-duty security person or the receptionist in the main lobby.

Valet Parking

Free valet parking is available to patients from 8 a.m. to 4:30 p.m.

Non-smoking Policy

Thank you for respecting that all our facilities and campuses are tobacco-free/smoke-free. Smoking is not permitted anywhere on campus.

Latex Balloon Policy

No arrangements or bouquets that contain latex balloons will be accepted. Because the latex proteins become airborne when one of these balloons pops, it could predispose anyone in the vicinity to a potentially dangerous allergic reaction; for this reason, we will no longer allow latex in our facilities.

Gift Shops (temporarily closed)

Our gift shops are temporarily closed. Please visit this website for updates.

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